UCT Staff / Staff training / Personal Performance System

Selecting KPA's & competencies

Administrative support

This job family includes staff whose primary function is administrative, clerical or secretarial. Individuals in these roles are typically engaged in administrative and finance activities. They may be located within faculties or PASS departments and responsibilities may include:

Overseeing and carrying out office operations
General administrative tasks
Responding to student requests for information
Resolving student complaints about service and accounts
Payroll, benefits and general HR administration
Initiating purchase orders and procurement
Various financial transactions like payments and receipts, cost recoveries, etc.

Competencies

Suggested competencies may include any of the following but not be limited to:

Planning and organizing
Building interpersonal relationships
Communication
Adaptability
Work standards
Information management
Client/student service
Stress tolerance
Administrative knowledge and skill
Initiating action
Safety awareness
Budgeting skills

Key Performance Areas

All Administrative Support Staff should select KPA's from the General column and then add those specific to their area of expertise from the Functional columns.

General	Human Resources	Students	Finance	Library
General and office administration Monitoring, evaluation and reporting Health and safety Resource administration Diary management Front office assistance Purchase orders and procurement Website maintenance	HR administration Payroll administration Benefit administration	Student admissions Registrations Examinations Graduations Committee administration Publications Course administration Policy and information management	Funds management Asset management Financial queries Payments and receipts Reconciliations Cost recovery Education and training	Front line reference work Technical/back office support Collection maintenance Supervise student assistants Maintain stock Monitor library use